Frequently Asked Questions
Welcome to Recovery Control Systems (RCS). Through years of experience, RCS has identified a few specific questions that emerge while introducing companies to this ever-growing industry. If you have any further questions, please do not hesitate to contact RCS.
Q: How much money can I expect to see back in my bottom line?
A: Our customers on average see a return of 5% of their shipping costs.
Q: How much does this service cost my company?
A: Your company will only pay for this service when RCS has identified packages due a refund. If no credits/refunds are applied to your account(s), the service will cost you nothing.
Q: How much time will this service take each week?
A: The RCS Solution is turn key, most RCS clients spend a few minutes a week reviewing their report including many added value components including address correction and customs issues that RCS has identified.
Q: How do I supply RCS with the proper information to perform this service?
A: By filling out the required Client Profile sheets just one time, RCS can perform services without taking valuable time away from your normal operations.
Q: How is my company billed?
A: RCS will invoice your company once a month for services rendered based on a percentage of your carrier refunds. Your company will also receive Weekly Reports that outlines weekly logistic activity.
Q: Who do I contact regarding any service issues?
A: You may contact your sales representative, or you may contact our main number and speak with a customer service representative.
Q: How does RCS guarantee confidentiality of my sensitive account information?
A: Confidentiality is RCS's #1 concern. The information your company provides RCS will be used solely for purposes of tracking and identifying packages owed a refund.